IMPORTANT things YOU MAY want to KNOW
Exchanges / Returns
▸ For ready to ship items (meaning any purchase made that doesn’t require customization/custom ordering)
I want you to love your new jewelry and feel energetically connected to it 100%. If you are not over the moon happy with your in stock purchase I will gladly process an exchange or refund the full amount paid (minus shipping charges, please!) within 14 days of your purchase. Please first email email@example.com to let me know what is being returned. Jewelry must be returned in its original condition with tags. Please package the jewelry in its original box with extra padding in order to prevent damage during shipping. I recommend you purchase insurance for your returned package; I cannot be responsible for items lost in transit.
▸ For Custom created orders
Please note: Custom orders cannot be returned or exchanged. The energy that goes into each custom order is 100% unique to you. I spend time energetically preparing to create your piece before I even pick up my pliers. If you have questions or concerns about this policy, please feel free to reach out to me prior to purchase — firstname.lastname@example.org
Mailing address for returns / exchanges
Amber Bryce Jewelry
554 Upper Schooner Rd
Nashville, Indiana 47448 USA
If your jewelry needs a repair, please first email email@example.com with a short description (and photo if at all possible) of what happened for an estimate of cost. Please do not attempt to repair the piece yourself. I’m happy to repair it for a reasonable fee. If the damage is due to an error in my craftsmanship, I will repair or replace your jewelry free of charge. Please securely package your return and mail via USPS. I recommend insuring your package; I cannot be responsible for items lost in transit.
Please email firstname.lastname@example.org. I will personally answer all emails, usually within 48 hours. If you have an immediate need, you may call 317-364-8843 Monday – Friday 9am – 3pm EST.
US & International shipping is always complimentary on orders above $250, and your sacred jewelry is shipped securely via USPS Priority Mail.
Orders under $250 will have the option of shipping via USPS 1st class mail ($6.00 within the US; $12.00 International), or USPS Priority Mail ($8.00 within the US; $25 international).
Very important notice to international customers
You are responsible for any customs fees/taxes/duties that may be imposed. Please check with your local customs office about rules and regulations that may apply to you prior to purchase.
In stock items ship within 3 days. Custom made orders generally ship within 2-4 weeks. Please note that on all custom orders, a more specific timeline is discussed at the beginning of the project. A rush fee may be added if you need your custom piece sooner than my current turn around time.
Payments & salestaxes
7% Sales Tax is charged for sales in the state of Indiana. Payment types currently accepted are Visa, Mastercard, and American Express, as well as through Paypal. You do NOT have to have a Paypal account to securely checkout through Paypal with your credit card. All payments are super secure; you do not have to worry about your personal information when shopping at amberbryce.com.
I do not, nor will I ever, share or sell your information to any third party. That’s just gross & rude. The information collected is used solely to process your order, and to contact you regarding your order if necessary. All transactions on this site are secured using a 256-bit SSL encryption.