Frequently asked Questions
Q- What materials do you use to create your jewelry?
A- I work with .925 Sterling Silver and .999 Fine Silver, and I choose to use recycled Silver whenever possible. On rare occasions, if I’m feeling extra frisky, I will incorporate secret peeks of gold into my pieces. But Silver has my heart. All of the stones I use are 100% authentic, genuine, real precious & semi precious Gemstone beads. I handpick each stone from my trusted suppliers across the globe. Most of these suppliers I am happy to call friends, and we share stories about family and culture.
Q- Where and how is your jewelry made?
A- Each piece is made in my studio on our gorgeous wooded property in Indiana. I hand make every single piece by hand myself, from start to finish, using only a few basic handtools (pliers, hammers, and a small torch mainly!).
Q- What is your return policy?
A- All in stock items may be returned within 30 days for a full refund (minus shipping fees, please) or for a merchandise exchange. Items must be returned in original condition with tags and original packaging. Custom made orders and Soul Signature Jewelry is not returnable. Please look at it like this….each custom order is a unique gemstone blueprint for the specific person it is designed for, and wouldn’t feel right (energetically) on someone else. Please do note….we have LOTS of correspondence on custom orders & Soul Signature Jewelry, and I don’t start creating your custom design until I feel I’ve totally encapsulated the essence of you and how you want your jewelry to make you feel. Also, I’ve never had a single person want to return a custom order or a piece of Soul Signature Jewelry.
Q- How will my order be shipped, and what will it cost?
A- Shipping is complimentary on U.S. orders over $100, and is shipped via USPS Priority Mail. US orders under $100 ship via USPS Priority Mail for a flat rate of $6.00. International orders ship for a flat rate of $8.00.
Q- How long will it take for my order to ship out?
A- In stock items currently ship within 4 days. Custom made orders generally ship within 2 weeks. Soul Signature Jewelry orders ship within 4 weeks. Please note that on all custom orders, a more specific timeline is discussed at the beginning of the project.
Q- Can you gift wrap my order?
A- YES! Actually, all items are lusciously packaged and wrapped ready to gift, but I am happy to add a customized note for you. Please leave details in the comments box during checkout.
Q- Can you remake something I saw on another artists website?
A- Um, hell no. That’s just rude, wrong, and tasteless. Sorry, but no. We CAN dissect what you do like about other designs and use that as a starting point for a custom design.
Q- Do you offer Wholesale?
A- At this time, selling Wholesale is not where my heart is, so I am being *very* picky about any new accounts. If you feel that we may be a match made in heaven, please feel free to pitch me.